FAQs

We look at all of the systems to determine if there is an option for redundancy and we discuss it with the client. We implement anything we can and do testing when possible.

You bet.

No, not really any kind of formal training. We do a lot of group information sharing on topics like security, Office 365, working remotely, etc. These are very interactive, peer-driven with some IT guidance.

With as much grace as possible to minimize disruption. We have a comprehensive onboarding process that helps reduce the complexity and ensures a smooth transition.

Absolutely. You contact us and we handle the rest.

Great question! We are a perfect fit for some companies and not a good fit for some companies and others. Let’s talk. If we can’t help you, we’ll tell you and recommend someone who can.

We do a comprehensive review of the infrastructure as a part of our onboarding process. You will know all of the things you are doing right, your risks, and the upgrades that should take place.

Yes, we partner with Microsoft, Dell, Fortinet, Palo Alto, and a host of other top companies

We have a lot of strategic partners for nearly all aspects of business. Shoot me an email and I bet I’ve got guy or gal that can help

Definitely. As a part of our security platform our management tools can whitelist or blacklist applications as needed.

We look at all of the systems to determine if there is an option for redundancy and we discuss it with the client. We implement anything we can and do testing when possible.

Actually we can and have done this for a client. Funny story we can share when you have 10 minutes.

Certainly. We have a lot of clients who have custom applications. We are the first line for all troubleshooting needs and help with setup.

Absolutely. We monitor and alert on all critical systems. Servers, internet, websites, applications, anything critical to your business.

You bet.

Test them! We test all backups on a regular basis to ensure they are working properly and we give the client a report.

If we manage your security, we will have reports that demonstrate you’re as secure as possible.

With as much grace as possible to minimize disruption. We have a comprehensive onboarding process that helps reduce the complexity and ensures a smooth transition.

We work hard to make that happen. Any data that we hold is redundant, secure, and regularly tested to ensure proper cyber security best practices. However, keeping client data safe and secure requires the client company to follow good security best practices–unfortunately, too many companies do NOT.

You are probably correct. We work with clients to educate them on cyber security best practices and take actions needed to make the environment more secure.

We do a comprehensive review of the infrastructure as a part of our onboarding process. You will know all of the things you are doing right, your risks, and the upgrades that should take place.

Yes, definitely.

You bet.

Not particularly.

Yes.

A TBR (Technology Business Review) is a meeting with our clients to discuss a host of technology and business related items. Security, risks, helpdesk reports, backups, best practices, and the list goes on.

No, sorry. We can help support them but we refer website development and maintenance to one of our strategic partners.

Yes, we partner with Microsoft, Dell, Fortinet, Palo Alto, and a host of other top companies

We have a lot of strategic partners for nearly all aspects of business. Shoot me an email and I bet I’ve got guy or gal that can help

Any time. We lead the charge when needed to determine the best equipment and will order it using the best option for the client.

You bet.

Actually we can and have done this for a client. Funny story we can share when you have 10 minutes.

Of course. All makes and models.

Certainly. We have a lot of clients who have custom applications. We are the first line for all troubleshooting needs and help with setup.

Sure. We help set them up and troubleshoot when needed. If there is a need to contact service we handle that.

Absolutely. We monitor and alert on all critical systems. Servers, internet, websites, applications, anything critical to your business.

You bet.

No, not really any kind of formal training. We do a lot of group information sharing on topics like security, Office 365, working remotely, etc. These are very interactive, peer-driven with some IT guidance.

Yes you can. Our technology management platform can run an inventory report any time you need one.

Just ask! We can schedule someone to be onsite.

With as much grace as possible to minimize disruption. We have a comprehensive onboarding process that helps reduce the complexity and ensures a smooth transition.

Absolutely. You contact us and we handle the rest.

Pretty much anything you have or need-desktops, laptops, servers, monitors, cameras, phones–even drones.

For the most part, anything off-the-shelf that you have from Windows to CRM to HR. Most of our clients have at least one proprietary or unique application. We work closely with the manufacturer and build documentation which often allows us to become experts and support the platform.

We help clients remotely not just because we can (i.e. it is easier for us and cost effective for clients) but because we can normally handle it much faster without compromising our high customer service level. It is a win/win.

We work in teams so even if the local tech is not available right away we will get someone else on the team to help.

Um, then maybe you should email a helpdesk ticket in   : )

Or we also give you the option to leave a voicemail when calling the Helpdesk.

That’s the goal!

Yes, definitely, if that is what you need.

We try to be as responsive as possible and get back to all users within 15 minutes depending on the priority. Service-level response times vary depending on the agreement type.

Sh*t happens so we are ready for when it does. Just call our Helpdesk line or send an email to our urgent team and we will help you right away.

We don’t run to your office with a bag of tools, but we do work with the manufacturer to get the repair done.

Yes. We give clients access to the same Helpdesk ticket system we use so they can see details of the tickets if they want to.

We have a lot of strategic partners for nearly all aspects of your business. You can see them on our Partners page. We don’t share all of them for security reasons. Shoot me an email at jahlberg@waident.com and I bet I’ve got a guy or gal that can help.

Not particularly.

Yes.

You bet.

Any time. We lead the charge when needed to determine the best equipment and will order it using the best option for the client.

Of course. All makes and models.

Certainly. We have a lot of clients who have custom applications. We are the first line for all troubleshooting needs and help with setup.

Sure. We help set them up and troubleshoot when needed. If there is a need to contact service we handle that.

Absolutely. We monitor and alert on all critical systems. Servers, internet, websites, applications, anything critical to your business.

You bet.

Yes you can. Our technology management platform can run an inventory report any time you need one.

Absolutely. You contact us and we handle the rest.

You bet. We do this all of the time.

We don’t run to your office with a bag of tools, but we do work with the manufacturer to get the repair done.

Lots of constant effort! We work in teams so that goes a long way to make sure the documentation is always up to date.

Yes. Many of our clients have access to our Helpdesk platform so they can see all of the tickets and notes that we do. Transparency.

Of course.

Yes you can. Our technology management platform can run an inventory report any time you need one.

Any function that has strategic impact on the business needs someone looking forward. Without high-level perspective and deep knowledge, companies just react to the business’ day-to-day needs whether that’s people, products or IT.

Yes, definitely, if that is what you need.