They say that the definition of madness is doing the same thing over and over again and expecting different results. I often see companies doing crazy things. They hire a single IT person to handle all of their technology needs. That person hasn’t got the breadth of experience (or interest) to handle all the company’s needs. Fire IT guy! Find better IT guy. Repeat.
What’s going on with this cycle? Is it a bad hiring process? No. In today’s fast-moving environment, experience matters. Unfortunately, no one person can be help desk guru, network wiz, and expert planner with information on the latest innovations. Think of IT people like doctors or attorneys – each has his or her own expertise and specialty. But a company, no matter its size, needs all these technical skills and more. What’s a business leader to do?
We call it a shared team approach to technology. A team of support professionals can more efficiently bring you the expertise your business needs. It’s hard to get this teamed approach internally, which is why so many small to mid-sized businesses are relying on 3rd parties to manage their technology. Suddenly these smaller companies get the wisdom of a large company IT department without the costs or management headaches.
Stop the cycle of madness. Find an IT partner committed to teamed support, superior documentation, and outstanding service. I’ve witnessed this return to sanity – better economics, better support, happy client.