Biographical Info

• How long have you been doing IT support? – Since 2007 and professionally since 2012
• What do you dig about helping people with their tech support? – For me it’s the satisfaction gained when a tough problem is solved.  The more difficult a ticket is, the better it feels when I finally figure out the issue and get the user back to normal.
• Family and hobbies – Wife is Gelia and she’s a High School Biology Teacher.  I Have a infant baby, William Nathan, our first.  He’s definitely a handful.  Hobbies include jamming out on my guitars and playing games.
• Some of my favorite things – I love Reddit, use it all the time for personal stuff and for work-related inquiries, it’s a great resource.  Favorite books would actually be the Redwall series of books by Brian Jacques.  Love all the Marvel movies, can’t get enough of the whole superhero idea.