Your Virtual IT Support Department.
We deliver Resilient IT.
Waident acts as your outsourced IT support team, delivering help desk services, infrastructure management, and strategic technology guidance tailored to small and midsized businesses. We help small and midsized businesses keep their people productive, their enterprise running, and their company data safe.
Unlike reactive break/fix providers, we focus on prevention, documentation, and full-visibility across your environment. Our Resilient IT approach reduces downtime before it disrupts your business.
Help Desk & End User IT Support Services
Our IT Helpdesk provides fast support for your team, whether they are in the office, remote, or traveling overseas. From everyday laptop troubleshooting and “My printer stopped working” to complex technical issues with your network, email, firewalls, and phone systems.
- Desktop & Laptop Support (Windows & Mac)
- Microsoft 365 & Business Applications
- Mobile Device & Remote Workforce Support
- Printers, Copiers & Other Peripherals
- Desk Phones
- Software Updates & Patch Management
Our help desk operates within our Resilient IT framework, meaning issues are documented, patterns are tracked, and recurring problems are prevented, not just resolved.
IT Infrastructure & Technology Management
If your business relies on servers or complex infrastructure, Waident ensures it remains secure, documented, and proactively managed. From on-premise environments to cloud platforms, we monitor performance, identify risks early, and align your infrastructure with your long-term business goals.
- Server & Dedicated Infrastructure Management
- Cloud Platform Administration
- Network & VPN Security Management
- Internet & Connectivity Optimization
- Infrastructure Monitoring & Reporting
- Business Application & Vendor Management
We manage infrastructure within our Resilient IT framework, ensuring documented systems, clear visibility, and structured preventive testing across your environment.
Strategic IT Planning & Technology Guidance
Technology should evolve as your business grows, not hold it back. Waident provides strategic IT planning to help you scale, modernize, and make informed technology decisions with confidence. Whether you’re upgrading infrastructure, relocating, expanding your team, or adopting new systems, we align your technology roadmap with your business goals.
- IT Budgeting & Technology Roadmapping
- Billing & Administration Processes
- Office Relocation & Infrastructure Planning
- New Employee Onboarding & System Provisioning
- Application Evaluation & Upgrade Strategy
- Hardware Lifecycle & Upgrade Planning
- Network Architecture & Scalability Design
Our Resilient IT approach ensures every change is documented, tested, and aligned with system interdependencies — minimizing disruption and preventing costly mistakes.
IT Support Locations
Core Technology Solutions We Manage
Modern businesses rely on interconnected systems, cloud platforms, and business applications to operate efficiently. Waident manages the core technologies that power your organization, ensuring performance, security, and long-term scalability.
Endpoint & Device Management
We manage desktops, laptops, mobile devices, and endpoint security to ensure your team works securely and efficiently, whether in the office or remote.
Cloud & Infrastructure Management
From Microsoft 365 to hosted servers and hybrid environments, we manage cloud platforms and infrastructure to deliver reliability, scalability, and secure access.
Business Application & Systems Support
We support and manage critical business applications, ensuring updates, integrations, and system performance align with your operational goals.
Evaluating Your IT Support Options?
Contact us for a no-pressure consultation, no obligation, no sales pitch.
If we’re not the best fit, we’ll help you connect to one of our stellar technology partners.
What You Also Receive
- Clear Communication & Transparency
- One number to call for any support issue
- True customer understanding & advocacy
- Ultra-responsiveness to all requests
- Best in class SLA
- On-site and remote services
Why we say, “We suck less.”
The expression started as a joke because nearly everyone we met complained about their IT. Ironically, the complaints we heard were simple things we were already addressing.
So, the saying became our way telling others that we understand your IT frustrations.
Why Do Clients Choose Waident?
Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.
Our Thinking On Support
The End of The Life Of The Windows 2012 R2 Server
On October 31, 2023, Windows 2012 R2 Server will reach its end of life. Microsoft will cease all support of this product, including security updates. Continuing to use it after the deadline will put your business at risk. If you don’t know if your company is currently...
IT Support is NOT IT Security
I hear all too often from business leaders who think their IT Support team and their Security team are synonymous. They just assume that Support addresses all of their security needs by default. After all, the IT Support gang has been managing the anti-virus software...
Choosing an MSP: No. 2. Strategic Alignment and POV on IT
Does the MSP share our vision for IT and its purpose? Financial viability is critical for an MSP. Prudent financial management ensures that the proper investments are being made in the business and that the MSP can survive the booms and busts of technology trends....
