Think of Waident as your virtual technology support department.
We keep your people productive and happy with IT whether it’s at home or work.
Help Desk & End User Support
We provide support for anything related to technology, from computers, printers, and peripherals to phone systems, smartphones, email programs, and operating systems.
- Windows & Mac
- Home & Business Computers
- Tablets, Smart Phones & Laptops
- Printers, Copiers & Other Peripherals
- Desk Phones
- Drivers & Updates
- Custom, Popular, & Microsoft Applications
Technology Management
Have servers or other more complex hardware that’s key to your business? Waident can manage that too. If it operates in a server room or data center, we can ensure it keeps working. Waident also monitors and analyzes your hardware, applications, and connectivity to ensure you operate at peak efficiency and your hardware grows with you.
- Servers and Dedicated Hardware
- Cloud platforms
- Networks & VPNs
- Network Hardware
- Internet & Dedicated Connectivity
- Technology Analysis & Reporting
- Application Management
- 3rd Party Management
Strategic Technology Guidance
When your business grows or changes, will your technology adapt effectively and efficiently? Waident provides guidance when you’re ready to upgrade technology, move your business, purchase new equipment, or hire new people. We’ll change and grow with you to ensure you have the correct technology at the correct time.
- Billing & Administration Processes
- Business Relocation
- New Employee Technology Setup
- Application Changes & Upgrades
- Hardware Upgrades
- Network Changes
Waident Solutions
We support the technology essential to your organization.
Desktop
“Desktops” take many forms in many different places. Our clients’ users work on company-owned PCs, Macs, tablets, as phones, as well as personal technology (BYOD). They work in offices, home offices, planes, trains, and automobiles. When work needs to get done 24/7 people turn to the tools that help them get it done. We support them all.
Cloud/Network
A network links computers together to share resources, exchange files, and communicate. Whether linked through the cloud, cables, telephone, satellites, or infrared light beams, we ensure that your LAN, WAN, or home network is secure and up to get to the applications, files, websites, and printers you need to get the job done.
Applications
If an application important to keeping your people productive, your enterprise running, and your data safe, we are on it. We group application software into three types: 1. Utility software, including firewalls, antivirus, or any other thing end-user utility. 2. Integrated software, which includes different bundled applications like MS Office suite or bundled dbase applications. 3. Specific application software, a single application developed for one defined purpose.
Not sure if we can support your unique technology or business needs?
Contact us for a no-hassle second opinion, without obligation or sales pitch.
If we’re not the best fit, we’ll help you connect to one of our stellar technology partners.
What You Also Receive
- One number to call for any support issue
- True customer understanding & advocacy
- Ultra-responsiveness to all requests
- Best in class SLA
- Onsite and remote services
Why we say, “We suck less.”
The expression started as a joke because nearly everyone we met complained about their IT. Ironically, the complaints we heard were simple things we were already addressing.
So, the saying became our way telling others that we understand your IT frustrations.
Why Do Clients Choose Waident?
Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.
Our Thinking On Support
IT Support is NOT IT Security
I hear all too often from business leaders who think their IT Support team and their Security team are synonymous. They just assume that Support addresses all of their security needs by default. After all, the IT Support gang has been managing the anti-virus software...
Choosing an MSP: No. 2. Strategic Alignment and POV on IT
Does the MSP share our vision for IT and its purpose? Financial viability is critical for an MSP. Prudent financial management ensures that the proper investments are being made in the business and that the MSP can survive the booms and busts of technology trends....
We Suck Less…
I've been telling people that "We Suck Less" for a long time. However, I've never been allowed to make it our marketing tagline (although, we have some notoriety from it). Maybe someday! I wish that I could take credit for the phrase but I can't. It came from a...
