IT SUPPORT

We get it. IT sucks. We make it suck a lot less.

Think of Waident as your virtual technology support department.

We keep your people productive and happy with IT whether it’s at home or work.

Help Desk & End User Support

We provide support for anything related to technology, from computers, printers, and peripherals to phone systems, smartphones, email programs, and operating systems. 

  • Windows & Mac
  • Home & Business Computers
  • Tablets, Smart Phones & Laptops
  • Printers, Copiers & Other Peripherals
  • Desk Phones
  • Drivers & Updates
  • Custom, Popular, & Microsoft Applications

Technology Management

Have servers or other more complex hardware that’s key to your business? Waident can manage that too. If it operates in a server room or data center, we can ensure it keeps working. Waident also monitors and analyzes your hardware, applications, and connectivity to ensure you operate at peak efficiency and your hardware grows with you.

  • Servers and Dedicated Hardware
  • Cloud platforms
  • Networks & VPNs
  • Network Hardware
  • Internet & Dedicated Connectivity
  • Technology Analysis & Reporting
  • Application Management

Strategic Technology Guidance

When your business grows or changes, will your technology adapt effectively and efficiently? Waident provides guidance when you’re ready to upgrade technology, move your business, purchase new equipment, or hire new people. We’ll change and grow with you to ensure you have the correct technology at the correct time.

 

  • Billing & Administration Processes
  • Business Relocation
  • New Employee Technology Setup
  • Application Changes & Upgrades
  • Hardware Upgrades
  • Network Changes

What You Also Receive

  • One number to call for any support issue
  • True customer understanding & advocacy
  • Ultra-responsiveness to all requests
  • Best in class SLA
  • Onsite and remote services

Why we say, “We suck less.”

The expression started as a joke because nearly everyone we met complained about their IT. Ironically, the complaints we heard were simple things we were already addressing. 

So, the saying became our way telling others that we understand your IT frustrations. 

 

Why Do Clients Choose Waident?

Here are 100 Reasons Why Our Clients Chose Waident Over Other MSPs.

Our Thinking On Support

We Suck Less…

I've been telling people that "We Suck Less" for a long time. However, I've never been allowed to make it our marketing tag line (although, we have some notoriety from it). Maybe someday! I wish that I could take credit for the phrase but I can't. It came from a...

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We Will Fail and Disappoint You, and That is a Good Thing

We Will Fail and Disappoint You, and That is a Good Thing

Recently, a prospective client shared how the IT firm they had been using for years was failing to deliver. They felt it was time to switch to a new IT partner. When they switched, they didn't become a Waident client; they hired someone else. A month after they...

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A CFO’s Concern for IT in the New Normal

A CFO’s Concern for IT in the New Normal

I recently had a conversation with a CFO of a smart company. She is making post-pandemic changes to her IT and was referred to Waident by a client.  On the surface, Waident is a perfect fit to help her and her team. We work with several firms in her industry with a...

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COVID 19 + Working From Home = CyberRisk

COVID 19 + Working From Home = CyberRisk

Who would have thought a month ago that your entire team would be working remotely and that they would need to be doing it for months? I can't get the phrase "Crazy Times" out of my head every time I think about it.  Do you know who is really enjoying this crazy time?...

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How Do I Know if My Business Computers Have Been Hacked

How Do I Know if My Business Computers Have Been Hacked

Some of the nicest people get hacked. Don't let it happen to you. So, how do you know if your business has been hacked? My bet is you don't—and you may never know. The sad fact is that most of the systems you are using right now do NOT have any ability to alert you to...

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Not sure if we can support your unique technology or business needs?

Contact us for a no-hassle second opinion, without obligation or sales pitch.
If we’re not the best fit, we’ll help you connect to one of our stellar technology partners.