A while back I wrote about documentation in a blog entitled Canary in the Coal Mine. The presence (or lack thereof) of documentation can serve as an early warning system on the health and stability of your tech support. Since that time, I’ve had a lot of people ask...
It is a pretty good bet that the next server you buy will have some sort of virtualization enabled technology incorporated in to it. Most new processors include virtualization tweaks and now the hardware vendors like Dell are building servers to take advantage of this...
If you have not done anything with your cell phone plan lately, give your provider a call. You can save a bunch of money or get a lot more data for "free". In the past year or so a lot has changed with the plans offered by all carriers especially T-Mobile, Sprint, and...
I've been telling people that "We Suck Less" for a long time. However, I've never been allowed to make it our marketing tagline (although, we have some notoriety from it). Maybe someday! I wish that I could take credit for the phrase but I can't. It came from a...
FBI recommends avoiding free charging stations in airports, hotels, or shopping centers, as it may put your security at risk. Recently on Twitter, the FBI cautioned that, “Bad actors have figured out ways to use public USB ports to introduce malware and monitoring...
Believe it or not, I do not have a lot of hi-tech gear at home by today's standards. People tend to think since I work in an IT company that I would have lots of cool tech everywhere. I would have more, but I am not allowed  :  ) In just the past couple of months...
When the COVID pandemic hit, companies scrambled to get everyone working remotely. Some got there faster than others but everyone figured out what worked through trial and error, then settled into a “routine.” In my experience, business leaders were not worried about...
It happens. Someone in your company receives an email that looks pretty legit, clicks on a link or opens an attachment, and then notices something is wrong. Sure enough, they were hit with some sort of spyware/virus infection. Keep your fingers crossed that it was not...
Our Clients Say It Best "Waident consistently pulls off a bit of a magic trick: they provide high-level IT without the load of a large corporate IT group.  Thanks to Waident’s smart processes, up-to-date technology and open-minded problem solving, our organization has...
Task: You have confidential or personal information stored on your computer that you want to keep safe when you step away. You have personal or confidential data up on your screen and you need to step away, but after saving your work you hate to close it all  just to...
I don't have one, but I've been doing some research and the device is one of those hot topics that is being bantered about. Is the iPad worth getting and what does the device really do for me? I have heard from a lot of people that they are waiting for version 2.0...
A new year brings in a new set of holidays that need to be in your calendar. Adding holidays for Outlook 2003 and 2007 is VERY easy to do by following the below directions. For Outlook 2000 or 2002 it is a bit more challenging, but can be done by using a file that has...
Daylight Savings Time. In my world it does not save much daylight, makes it difficult to get out of bed those mornings when it is dark again, and also causes some technology headaches. I made a comment last week that I've seen more recent technology disruptions caused...
Did you know that our technology management platform, Waident Watch, can help find a stolen laptop? This platform is a very powerful and feature rich tool that helps us manage our clients’ technology. It is not made to be the lojack of laptops, but in a recent case...
Multitasking - Is technology killing your productivity? I think the answer is a resounding yes.When did multitasking morph in to an acceptable distraction? Multitasking is a good thing, right? I think years ago it was something to strive for, but today it seems that...
Until recently I've never sold anything on eBay, Craigslist, or any other auction type site. I never wanted to spend the time and effort to deal with selling my old stuff and having to then work with the buyer to ship it and get the payment. Years ago I looked in to...
A ransomware attack happens every 11 seconds. In 40% of companies that get hacked, the same organization is hit again within 9 months. I don't share that to scare you (Although, it should get your attention.) It happens because companies think they have addressed and...
Your Patients Deserve Better. So Does Your Technology.Your focus should be on patients — not battling slow computers, login issues, or cybersecurity threats. At Waident, we provide Managed IT and Cybersecurity Services for healthcare providers who are ready to stop...
Security is top of mind for the team. We discuss with clients about being prudent with security and sharing best practices, and We've run into multiple people with forgotten password issues. Everyone should worry about security, at least a little, to ensure they are...
The new iPhone has not been released yet, but I have a lot of people asking me about them. Since Waidet supports all of the technology our clients utilize, including all types of handheld's, anytime something new comes along, we check it out and get a lot of questions...
There, I said it.  Sh*t happens.  Let’s face it – bad things occur in life, especially with technology.  We should not just be concerned about preventing it from happening, but also how to respond when it does happen. Does the organization learn from the experience,...
I know you’re excited to make next year’s resolutions all about your IT.Ok, maybe not, but you should be. Instead of falling into the same routine of creating another list of resolutions you’re likely to break, try making a solid plan to accomplish some IT objectives...
Last month I talked about a Forbes blog entitled “3 Reasons Why Great Companies Stop Growing—And the Solution” which said, “When companies grow, they come to certain places where the things that used to work, the things that created that level of success, don’t work...
Resilient IT requires Resilient Partners As a former CIO, John Ahlberg has worked with many technology vendors over his career. His experience has shaped Waident’s approach to service delivery, sales and marketing, and the vendors with whom we choose to work. We...
There are way too many stories about companies that discover a security breach and then find out that the actual breach happened months or even years ago. Yikes. No one ever wants to be in that position so why not try to avoid it? Krebs on Security wrote a good...
