What Does Strategic IT Mean?

Most technology leaders say they want to be or already are “strategic” and have visions of IT driving business strategy. But are they really being strategic about IT? Too many CXO’s feel like they aren’t.

Business leaders see IT as a bridge to a future competitive state—employee enablement, learning, productivity, enhanced customer experience, and threat mitigation. According to CompTia, 50% of tech growth worldwide—and the competitive advantage it offers—is the result of emerging technologies such as IoT software and hardware, AR/VR, SaaS+PaaS, robotics, AI, big data, and next-gen security.  Executives believe that they get solid financial and business strategy from other functional areas in their companies, but IT is not providing the strategic value needed to leverage new technologies. Most  IT leaders and their functions are simply fighting fires day-to-day in a reactionary cycle that prioritizes short-term needs rather than strategic drivers.

IT strategy always begins with a business goal and its business value. A specific IT solution is simply a tactical choice to effectively achieve a strategic business objective.






Over 80% of CXO’s feel their IT strategy is not adequate and do not understand what they should be doing differently.


The Purpose of Strategic Technology

IT is a bridge to a future competitive state—employee enablement, learning, productivity, enhanced customer experience, and threat mitigation.

Pragmatic business owners demand a strategic, practical approach to IT to keep employees productive, their enterprise running, and company data safe. IT strategy needs to be a cornerstone of your IT support, management, and cybersecurity. Without it, there is no focus and things will start to fail over time. Companies that depend on IT as the strategic business tool don’t want to rely on IT “cowboys” gunslinging a “Break-Fix” attitude toward prevention and “this-might-work” approach to solutions.

That’s why we approach IT in a strategic, proactive, and disciplined way.



Information technology is permeating the value chain at every point, transforming the way value activities are performed and the nature of the linkages among them. It also is affecting competitive scope and reshaping the way products meet buyer needs. These basic effects explain why information technology has acquired strategic significance…

—Michael Porter


Waident’s Value to CXOs

We approach IT in a strategic, proactive, and disciplined way to develop what we call “Resilient IT.”  Resilient IT helps our clients bridge to their desired future state while avoiding daily technology fires or major IT fiascoes along the way.


Resilient IT is driven by:

– a people-first, tech-second mindset,

– a comprehensive understanding of system interdependencies,

– extensive documentation

– systematic preventive testing

– proven troubleshooting protocols and processes


In other words, Resilient IT is focused on the continued strengthening of IT’s value and health with knowledge, discipline, and process.



Keeping Your People Productive

  • Technology Analysis & Reporting
  • Tracking and upgrades

Keeping Your Enterprise Running

  • Cyber Security
  • Servers and Dedicated Hardware
  • Cloud platforms
  • Networks & VPNs
  • Network Hardware
  • Internet & Dedicated Connectivity
  • Manage Backups

Keeping Your Data Safe

  • Application Management
  • 3rd party vendor management

IT is the Bridge to Your Future Competitive State

Questions About IT Strategy?

If you’re ready for a more strategic approach to your IT, contact us for a no-hassle second opinion and we’ll get you on the right track—without obligation or sales pitch.

If we’re not the best fit for your needs, we’ll tell you and help you connect to one of our stellar technology partners.



“I appreciate their high-level guidance…”
“They help me think through network and security issues and are very conscious of not throwing around a lot of money for projects. They go over the details of a project so I feel like I understand. But mostly I like not having to think about technology because Waident has it under control.”

Erin Walsh
Principal, NorthCape International