Waident Technology Solutions

Breaking Up Is Hard to Do

Change is never easy, even if you’re getting out of a relationship that’s no longer working for you. We know this from experience. Nearly every time we bring on a new client, they’ve recently broken up with their old IT firm or had employees quit or get fired. ...

It’s the People, Stupid

by John Ahlberg | Featured, Support

Have you ever heard the technology acronym PEBKAC? Or maybe PICNIC or an ID-10T error? If not, I’ll let you in on this secret IT slang: PEBKAC – “Problem Exists Between Keyboard And Chair” PICNIC – “Problem In Chair Not In Computer”...

The End of The Life Of The Windows 2012 R2 Server

by Jeff McKay | Featured, Support

On October 31, 2023, Windows 2012 R2 Server will reach its end of life. Microsoft will cease all support of this product, including security updates. Continuing to use it after the deadline will put your business at risk. If you don’t know if your company is currently...

IT Support is NOT IT Security

by John Ahlberg | Featured, Security, Support

I hear all too often from business leaders who think their IT Support team and their Security team are synonymous. They just assume that Support addresses all of their security needs by default. After all, the IT Support gang has been managing the anti-virus software...

Choosing an MSP: No. 2. Strategic Alignment and POV on IT

by Jeff McKay | Security, Strategy, Support

Does the MSP share our vision for IT and its purpose? Financial viability is critical for an MSP. Prudent financial management ensures that the proper investments are being made in the business and that the MSP can survive the booms and busts of technology trends....

We Suck Less…

by John Ahlberg | Employee Productivity, Services, Support

I’ve been telling people that “We Suck Less” for a long time. However, I’ve never been allowed to make it our marketing tagline (although, we have some notoriety from it). Maybe someday! I wish that I could take credit for the phrase but I...