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Waident Press Release – Waident Technology Solutions and TLC Networks Merge
Glen Ellyn, IL (August 1, 2013) – Waident Technology Solutions and TLC Networks merge to expand their ability to provide Chicago-area small to mid-sized businesses with exceptional virtual technology support. “This merger is a real win for both Waident and TLC, as...
Office 365 – Email in the Cloud
I get asked, what is best – have your own email server or put it all in the cloud? There is no one right answer to this question – as always, there are different angles to consider, different company needs to meet. In general, I recommend clients investigate...
Part 2 of Maintaining Margin as You Grow – Streamlining IT Support
Last month I talked about a Forbes blog entitled “3 Reasons Why Great Companies Stop Growing—And the Solution” which said, “When companies grow, they come to certain places where the things that used to work, the things that created that level of success, don’t work...
Part 1 of Maintaining Margin as You Grow – Two-fers
A Forbes blog entitled “3 Reasons Why Great Companies Stop Growing—And the Solution” said it well, “When companies grow, they come to certain places where the things that used to work, the things that created that level of success, don’t work anymore. We call these...
Pull Back the Curtain
You remember that moment in the classic movie The Wizard of Oz when Toto pulls back the curtain on the blustery man behind “the great and powerful Oz”? The moment when you think, really, he’s not so scary after all? Like the Wizard, too often IT companies fuel, rather...
Insurance Against Speeding Buses
A while back I wrote about documentation in a blog entitled Canary in the Coal Mine. The presence (or lack thereof) of documentation can serve as an early warning system on the health and stability of your tech support. Since that time, I’ve had a lot of people ask...
Cook’s Direct Becomes New Client
Waident is pleased to announce that it will now be providing technical support for Cook’s Direct, a business-to-business direct marketer of commercial kitchen equipment and supplies. Located in Warrenville, IL, Cook’s Direct carries over 55,000 commercial kitchen...
Don’t Be Dumb
The best kind of friend is the one who will tell it to you straight. He won’t hum and haw and pretend to love your idea because he doesn’t want that awkward moment of truth. She trusts your relationship enough to know that while the truth can sting in the moment, in...
Baffle ‘em with B.S.
Technology consultants – I’m not a big fan. And I don’t think I’m alone. Sure, some large companies need consultants, but I believe that smaller firms should steer clear of them. Frankly the larger companies don’t really need them either, but that is another blog...
Sometimes Technology Sucks
Being the company sales guy, my first question to prospective clients is about their current IT support experience. Oh, the stories I have heard. Just a couple of weeks ago I had an executive say his current IT support situation sucks and ask if we suck as well. ...
Finding the Perfect Match
Potential strategic partners abound, but good ones are hard to find. What makes a good partner? I look for three characteristics. First, they are customer focused -- someone who will have my clients' best interests at heart. They value service before selling....
Sh*t Happens
There, I said it. Sh*t happens. Let’s face it – bad things occur in life, especially with technology. We should not just be concerned about preventing it from happening, but also how to respond when it does happen. Does the organization learn from the experience,...
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