Sh*t breaks. Programs freeze. Hardware melts. Hackers hack. Fiascos ensue.
In a fiasco, people can’t do their jobs. The enterprise comes to a crawl. The company’s reputation, data, and customers are at risk. Companies that depend on IT as a strategic business tool don’t want to rely on IT “cowboys” gunslinging a “Break-Fix” attitude toward prevention and “this-might-work” approach to solutions.
Pragmatic business owners demand a more strategic approach to IT that gets their companies to a stronger future state while avoiding a fiasco.
Companies with Resilient IT Resist the Fiasco
Resilient IT is focused on continuously strengthening IT health with knowledge, discipline, and process. Resilient IT is driven by six simple principles that our founder John Ahlberg developed as a corporate CIO:
A People-first, Tech-second Mindset
We want our tech people to think like business people. The first thing that IT should ask is “How will this technology impact the user’s job, time doing tasks, or the effort to learn a new approach?” Not, “Is the tech cool or fashionable?”
Comprehensive Understanding of System Interdependencies
Managing IT interdependence is simple but hard. It’s simple to know that IT must think big picture about business goals, risk, operating scenarios, IT functionality, and software compatibility. It’s hard to dig deeply into those details from multiple perspectives.
All companies and individuals are vulnerable to cyberattacks and a firewall or antivirus software is not enough. Resilient IT bakes cybersecurity into everything from strategy to implementation to support. The industry-leading NIST cybersecurity model is at the core of our pragmatic risk management philosophy.
Resilient documentation covers areas like processes and procedures, cybersecurity policies, “how tos” for business applications, new computer checkoffs, new hire and termination checkoff sheets, and more. A secret list of basic passwords and IP addresses for users and applications is NOT documentation.
Proven Troubleshooting Protocols and Processes
Effective troubleshooting starts with a systematic approach, not the typical IT shoot-from-the-hip mentality that foregoes documentation in lieu of trial and error. Systematic means starting with user impact, then, the systems affected, then, how that systems’ interaction with the rest of the network. Oftentimes, troubleshooting requires a rifle shot, not a shotgun.
Systematic Preventive Testing
After understanding interdependencies and documenting protocols, the best way to be prepared for a fiasco is to create threat scenarios and test much as you can. Testing, validating, and adjusting your redundant internet, backups, recovery plans, and disaster plans. Test anything that can be tested and develop procedures to test it regularly.
The goal of Resilient IT is the same as the goal of the business—keep people productive, the enterprise running, and company data safe.
Keep People Productive
The whole point of technology is to make work easier, faster, and more cost-effective. Employee productivity affects key business metrics such as operational costs, revenue, and client satisfaction.
Keep the Enterprise Running
When IT is down, work doesn’t just become harder, slower, and expensive. It comes to a standstill. No orders, no customer service, No revenue.
Keep Data Safe
Customers, prospects, and regulators expect and demand that personal data be kept safe. But, hackers don’t just attack to get SSNs and credit card #s. Business leaders need to protect their own key operating data as well (inventory, IoT, contracts, etc.).
We approach IT in a strategic, proactive, and disciplined way to develop what we call “Resilient IT.” Resilient IT helps our clients bridge to their desired future state while avoiding daily technology fires or major IT fiascoes along the way.
If you want to keep your people productive, your enterprise running, and your data safe, it’s time to recognize cybersecurity threats, understand them, and protect your organization’s viability. Waident provides a full suite of powerful solutions to keep your company from becoming a hack statistic and your reputation strong.
We act as your virtual technology support department, supplying assistance to end-users whether it’s at home or work. We provide support for anything related to technology:
- Phone systems
- Email programs
- Operating systems
“They help me think through network and security issues and are very conscious of not throwing around a lot of money for projects. They go over the details of a project so I feel like I understand. But mostly, I like not having to think about technology because Waident has it under control.”
We support the technology essential to your organization.
“Desktops” take many forms in many different places. Our clients’ users work on company-owned PCs, Macs, tablets, as phones, as well as personal technology (BYOD). They work in offices, home offices, planes, trains, and automobiles. When work needs to get done 24/7 people turn to the tools that help them get it done. We support them all.
A network links computers together to share resources, exchange files, and communicate. Whether linked through the cloud, cables, telephone, satellites, or infrared light beams, we ensure that your LAN, WAN, or home network is secure and up to get to the applications, files, websites, and printers you need to get the job done.
If an application important to keeping your people productive, your enterprise running, and your data safe, we are on it. We group application software into three types: 1. Utility software, including firewalls, antivirus, or any other thing end-user utility. 2. Integrated software, which includes different bundled applications like MS Office suite or bundled dbase applications. 3. Specific application software, a single application developed for one defined purpose.
Why Choose Waident to Manage Your IT?
Perhaps, you just went through a fiasco and need help FAST to get people back to work and the enterprise running. You may have grown bigger—but not quite big enough to manage your own in-house IT function. Maybe, you’ve outsourced IT before and got burned by an expensive, less-than-stellar MSP.
Whatever the reason, handing over your critical IT to someone outside your company can be a big, scary decision. You have that same feeling you have when you visit the car repair shop, doctor, or lawyer. You know they have more knowledge on the subject but you know that you neither want to be treated as ignorant nor be taken advantage of. The point is you want to make the right decision on a partner and get back to what you do best—make your business hum.
We get it. We’re choosy about with whom we work, as well.
We encourage you to take the time to find a partner that gets you and what you want. If you’re thinking about outsourcing IT, building a more resilient approach to IT, and want a no BS partner, we may be the partner for you.