Help Desk & End User Support

Think of Waident as your virtual technology support department, supplying assistance to end users whether it’s at home or work. We provide support for anything related to technology, from computers, printers, and peripherals to phone systems, smart phones, email programs, and operating system support. 

NEVER BE LOST AGAIN >>

  • Windows & Mac
  • Home & Business Computers
  • Tablets, Smartphones & Laptops
  • Printers, Copiers & Other Peripherals
  • Smart Phones & Desk Phones
  • Drivers & Update
  • Custom, Popular & Microsoft Applications

Technology Management

Have servers or other more complex hardware that’s key to your business? Waident can manage that too. If it operates in a server room or data center, we can ensure it keeps working. Waident also monitors and analyzes your hardware, applications, and connectivity to ensure you operate at peak efficiency and your hardware grows with you.

KEEP YOUR EQUIPMENT RUNNING >>

  • Servers and Dedicated Hardware
  • Cloud platforms
  • Networks & VPNs
  • Network Hardware
  • Internet & Dedicated Connectivity
  • Technology Analysis & Reporting
  • Application Management

Strategic Technology Guidance

When your business grows or changes, will your technology adapt effectively and efficiently? Waident provides guidance for when you’re ready to upgrade technology, move your business, purchase new equipment, or hire new people. We’ll change and grow with you to ensure you have the correct technology at the correct time.

PLAN YOUR TECHNOLOGY FUTURE >>

  • Billing & Administration Processes
  • Business Relocation
  • New Employee Technology Setup
  • Application Changes & Upgrades
  • Hardware Upgrades
  • Network Changes

BECAUSE IF IT NEVER BREAKS, IT NEVER NEEDS FIXING

What You Also Receive

  • One number to call for any support issue
  • True customer understanding & advocacy
  • Ultra-responsiveness to all requests
  • Best in class SLA
  • Onsite and remote services

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Questions About Support?

Not sure if we can support your unique technology or business needs? We probably can!

Contact us for a no-hassle second opinion and we’ll get you on the right track, without obligation or sales pitch. We’ll even confirm if we’re not the best fit or help you connect to one of our stellar technology partners.

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