“I appreciate their high-level guidance...”

Waident and NorthCape International

erin-walsh

Erin Walsh

Principal

COMPANY
NorthCape International

INDUSTRY
Furniture & Outdoor Living

LOCATION
Chicago, IL

 

Paint a before and after picture of having Waident as your virtual IT department

We used to have a smaller IT company — basically just one guy — helping us. We were in trouble if he wasn’t available, especially as we grew in size. Now we just send an email, and somebody on the Waident team can quickly help us.

What does Waident do particularly well?

Waident’s greatest strength is their responsiveness. They get back to us relatively quickly on our standard requests, and urgent requests are turned around even faster. Since we don’t have anyone here at NorthCape who is technically savvy, I also appreciate their high-level guidance and annual technology recommendations. They help me think through network and security issues and are very conscious of not throwing around a lot of money for projects. They go over the details of a project so I feel like I understand. But mostly I like not having to think about technology because Waident has it under control.

Are there any standout examples of how Waident worked with your company that you found particularly exemplary?

We recently needed a new phone system. Waident guided us through the process and helped us filter out different vendors to so we could make the right selection based on our needs and budget.

About the Company

Chicago-based NorthCape International is a leading provider of high-quality, high-value furniture and accessories. The company offers a wide range of indoor/outdoor products including round and flat resin, extruded and cast aluminum, sling, upholstered and resin loom outdoor furniture and accessories that stand the test of time, weather and wear.