TWO PRICING OPTIONS. FULL SERVICE.
Most IT service companies have service tiers. Waident only has one. Full, platinum-level service and response times.
Pricing is straightforward and simple. Waident bills by the minute, not the quarter hour, so you’ll know exactly where your time goes and you’ll never have to worry about wasting rounded time. Once you’ve used your hours, you’ll receive reports showing exactly how your time was allocated and what you received. And, you can always end support at any time. Our billing consists of two easy formats for you to choose from:
WHAT IT’S LIKE FOR A NEW CLIENT
1. DISCOVERY AND DOCUMENTATIONThe first 5-7 hours are spent integrating into and strategically discussing your business, including documenting your technology.
2. DISCUSS OUR FINDINGS AND PLOT YOUR FUTUREAbout hour 8, we’ll give you a comprehensive report on our findings and recommendations. We’ll then discuss the next steps.
3. WORK WITH WAIDENT TO ACHIEVE GOALSWork alongside your now integrated IT support team, accomplishing your strategic business goals with a new, unified IT strategy.
SPECIAL PROJECTS & PRICING
Waident works with a variety of clients on special technology or strategic projects that fall outside the norm of everyday support, management, and strategy. Projects are defined as activities that are new, time consuming, and affect a group of users, such as selecting and building server hardware or setting up an office of computers and networking them.
Most IT support firms don’t have project manager. Waidnt has one full time who ensures your projects are are done on goal, at spec, and on budget. You’ll also receive weekly status updates on exactly how your project is proceeding.
Determining if work is defined as a “Project” is done via meetings with your Waident support team after analyzing your business and technology goals. Projects are billed at hourly rates based on the work and material requirements.
WHAT ELSE YOU RECEIVE WITH WAIDENT
Our clients come to us to fill a variety of IT needs, including handling helpdesk tickets for their office equipment, managing custom business applications, and even nonsupport items like equipment upgrades and software development. We can even connect you with one of our partners for handling other niche business and IT needs. We never take kickbacks from these 3rd parties, so we’re always completely the client advocate. Whatever your IT concern, Waident can fulfill your needs. Continue reading below.