On April 25th, John Ahlberg was interviewed as a part of CEO IntroNet, a social network for CEOs and business owners. He also participated in a CEO roundtable at WBBM CBS2 in downtown Chicago.
Some interview highlights: “Waident is like a virtual technology department for 20-200-person companies, and our sweet spot is 50-100 people. Companies that size have to have a technology department -- and one guy just doesn’t cut it. They really need a full-time department at their disposal. Working with us is often less expensive than paying one person – and the client gets what they actually need -- help desk, certified network experts, project experts… We learn from our clients and then proactively share that knowledge with other clients.”
John also participated in a CEO Roundtable with Gini Dietrich (CEO, Arment Dietrich, Inc., Chicago, IL) and Peter Testa (President, Testa Produce Inc., Chicago, IL). The conversation was moderated by John Page the Host of CEO IntroNet TV and the topic focused on Intergenerational Communication, both within a company, and with clients.
Some roundtable highlights: “As you deal with employees and customers, we find that the different generations communicate differently. The younger ones seem to have forgotten how to talk to each other face-to-face; they text, email, etc. For example, there have been instances when client only wants to use phone, and the help desk wants to use email in response. If the customer prefers a type of communication, a successful company has to adapt to how the client wants to communicate. It’s one of the questions some service businesses ask new clients when they first start to work with them. There is also the opportunity to educate clients that when something is incredibly urgent, make the phone call. New technology like iPads can make client interaction easier, while not replacing the one-on-one relationship building meetings."